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IS Tech Support

Main Contact:
IS Tech Support

P.O. Box 1494,
Whittier, CA 90609

Telephone/Fax:
866-516-3282
Toll-Free from the
US and Canada

Enhancement, Support, and Extensions for DBA Classic and Evo~ERP

Unlimited Technical Support for DBA Manufacturing and Evo~ERP

Do you need assistance with the installation, operation or upgrade of DBA Classic (formerly DBA Manufacturing) or Evo~ERP? IS Tech support offers both free and fee based resources to deliver answers right now.

Get Answers

• Use Our Multi-Site Search

  Many common questions have been answered and problems solved in discussions on our free forum or in our FAQ or on the wiki site. The multi-site search, available from the site menu bar on the left side of most pages, spans five web sites to retrieve information for you. Like a personal, 24/7 helpdesk, this feature scours our knowledgebase and brings you information instantly! Try it now.

• Help Us Help You

  There are many helpful resources available from this web site. Make the most of your time and gather your information first! This page has sections that cover Error Messages, making helpful Screen Shots, and a guide to common Pervasive (Btrieve) Error Messages, all of which will be a great help to us when we are finding answers for you. Whether posting on the forum, emailing, or calling for support be sure to start right here!

• Join the Forum and Post a Question

  If the search feature doesn't bring up a specific answer, join the forum and post your question in the appropriate section. Users, administrators, support people and programmers frequent these forums, so the quality of the help found here is first rate and could save you a costly service call. There are helpful people online during and after business hours. It usually does not take very long before a response is posted.
  “I just want to start out by saying how awesome IS Tech's Support Forum is. I am a 3rd generation family employee working for our small manufacturing company who got involved with DBA software in 1998 and I truly could have not made it to where we are today without you guys. Wearing the hat of IT system admin (among other titles), I am proud to announce we actually made it to the 21st century a few weeks ago!
  
  Our old network was a failure, but it jams now thanks to you guys, again I am truly grateful for the free support in getting there. I can not thank your openness to IS Tech forum enough, I would have been in the darkness I was in until I found your answers on your site.
  
  I am interested in Evo-ERP. I also want solutions to Barcoding/scanning our inventory since our management thinks it will cost a million dollars. You and I both know that all I need is a cheap scanner and the software already has the functionality.”
  
  T.J. Chicago, 10 User Installation

• Try the Community Wiki for FAQ and How-To Articles

  If you are looking for information on how to access data from external programs, or what routines should be run at various times, or other more involved help, you may find an answer on the Wiki. It is run by the user community and includes how-to and FAQ sections where the best tips and answers are archived.

• Email the Technical Support

  If you do not have your own technical representative, you may use the general tech support email address. We will direct you to a solution. Our email response time varies, but you will usually hear back within a few hours during the business day, Pacific time.

• Call 866-516-3282

  This number is Toll-Free from the US and Canada. If you have a support issue that can not be resolved using the free resources available, per-incident support is available which includes follow-up calls and emails as needed relating to the same issue as the original call. Non-subscriber cost is $250 per incident and Subscriber cost is $175 per incident. We Support ALL Versions of DBA Classic!

• Additional Resources

  When your requirements go deeper you may want to look at our resources page where you will find database table and field listings, an EDI map, and other downloads. You will also find a list of consultants who can help you with anything from installation to barcoding to EDI implementation, to customer software implementations.

Program Updates and Support for DBA Manufacturing Classic

Program updates are available by subscription starting at a flat rate per company of only $65/month, with plans for unlimited email or unlimited phone support available. Subscription billing is month to month. No contract or long term agreement is necessary. Non-subscribers can also get per-call priced phone support. See the Support section of the site for more detail regarding the plans available.

Get More Done with Our Extensions for DBA and Evo-ERP

We have our own in-house programmers and are also working with a number of third party providers of extended and custom programs for DBA Classic and Evo-ERP. Plus, these feature-expanding programs are tested and fully supported by IS Tech. If you purchase any of the listed programs and are an IS Tech Support subscriber, your support plan automatically includes support of the new product. For more details, follow the Products link for info. Each program is priced individually and most are available with a free 30-day trial, as well.

Evo-ERP now available to DBA users and new customers

In a customer bulletin issued December 8, 2004, DBA Software Inc. announced the sale of DBA Manufacturing Classic licensing rights to IS Tech Support allowing us to offer a new product named Evo-ERP, which is based on the program code of DBA Classic.

This new product is now available to DBA users, as well as to new customers. Since Evo-ERP is based on the core program code of DBA Classic and uses the same Pervasive.SQL database , no data conversion or extensive retraining is necessary for a DBA Classic user to switch to Evo-ERP. In fact, a you can install the 30-day Demo and test it on the live company data while other users are still using Classic DBA. Visit the Evo~ERP site for more information.